Online shopping (E-commerce)
Copyright © 2026
Copyright © 2026
Online retailers receive customer enquiries, order-related emails, delivery issues and supplier documentation on a daily basis.
Much of the team’s time ends up being spent sorting through emails, answering repetitive questions or managing administrative documents.
With B2Bit’s solutions, you can automate email organisation, document management and responses to customer enquiries.
This allows your team to focus on what really matters: improving the shopping experience and boosting sales.
The challenges facing the sector
1. A high volume of customer enquiries
Online shops are constantly receiving enquiries about orders, deliveries, returns or product information.
2. Emails regarding orders and issues
We receive many emails requesting changes to orders, delivery information or assistance with resolving issues.
3. Customer support that uses a lot of resources
Responding manually to every enquiry can become a constant task for the team.
4. Management of invoices and supplier documents
Online shops must also manage supplier invoices, logistics, and the tools and platforms used in the business.
HOW B2BIT HELPS
Find out how to automate your e-commerce business
B2Bit’s solutions enable the automation of routine processes in e-commerce businesses.
From organising order-related correspondence to automated customer service and the management of administrative documents, our products help reduce the operational workload and improve team efficiency.
Automate the management of invoices and documents for your e-commerce business.
Online shops are constantly dealing with invoices from suppliers, platforms, marketing tools and logistics services. With B2Docs, you can process these documents automatically without having to enter the data manually. The system reads the file, extracts the information and displays it on a dashboard for review or export.
It automatically organises emails relating to your orders.
Online shops constantly receive emails regarding orders, delivery issues, returns or customer enquiries. With B2Mail, messages are automatically sorted into categories configured to support business success. The system analyses the content, assigns a priority, and forwards them directly to the relevant team or manager.
Automatically answer queries about deliveries and returns.
Many enquiries received by online shops are repetitive: order status, delivery information, returns or product stock. With B2Bots, you can automate responses to these enquiries using an AI agent that handles calls, messages and emails. All sessions are recorded in a comprehensive dashboard, complete with a summary and a transcript.
HOW B2BIT HELPS
Find out how to automate your e-commerce business
B2Bit’s solutions enable the automation of routine processes in e-commerce businesses.
From organising order-related correspondence to automated customer service and the management of administrative documents, our products help reduce the operational workload and improve team efficiency.
Automate the management of invoices and documents for your e-commerce business.
Online shops are constantly dealing with invoices from suppliers, platforms, marketing tools and logistics services. With B2Docs, you can process these documents automatically without having to enter the data manually. The system reads the file, extracts the information and displays it on a dashboard for review or export.
It automatically organises emails relating to your orders.
Online shops constantly receive emails regarding orders, delivery issues, returns or customer enquiries. With B2Mail, messages are automatically sorted into categories configured to support business success. The system analyses the content, assigns a priority, and forwards them directly to the relevant team or manager.
Automatically answer queries about deliveries and returns.
Many enquiries received by online shops are repetitive: order status, delivery information, returns or product stock. With B2Bots, you can automate responses to these enquiries using an AI agent that handles calls, messages and emails. All sessions are recorded in a comprehensive dashboard, complete with a summary and a transcript.