Commerce and Retail
Copyright © 2026
Copyright © 2026
Retail and e-commerce businesses handle orders, customer enquiries, sales issues and supplier documentation on a daily basis.
Much of the team’s time ends up being spent managing emails, filing documents or answering repetitive questions, rather than focusing on selling and serving customers.
With B2Bit’s solutions, you can automate email organisation, document management and handling of frequently asked questions.
This allows your team to focus on what really matters: improving the customer experience and optimising sales in-store or online.
The challenges facing the sector
1. A high volume of orders and enquiries
Shops constantly receive enquiries from customers about products, returns or issues with orders.
2. Disorganised mail and communications
Messages from customers, suppliers and internal teams can pile up and require manual sorting.
3. Management of supplier and sales documents
Invoices, delivery notes and order-related documentation are time-consuming to manage manually.
4. Time spent on operational tasks
The team wastes hours on administrative tasks that could be spent on sales, customer service and business strategy.
HOW B2BIT HELPS
Find out how to automate your business
B2Bit’s solutions enable the automation of routine operational tasks in shops and retail businesses.
From automated document management to mail handling and responding to customer enquiries, our products help reduce repetitive tasks and boost team efficiency.
Automate the management of invoices and delivery notes.
Retailers are constantly dealing with supplier invoices, delivery notes and order-related documents. With B2Docs, you can process these documents automatically without having to enter the data manually. The system reads the file, extracts the information and displays it on a dashboard for review or export.
It automatically organises emails from customers and suppliers.
Retailers constantly receive emails relating to orders, returns, sales issues and suppliers. With B2Mail, messages are automatically sorted into categories configured to support business success. The system analyses the content, assigns a priority, and forwards them directly to the relevant person in charge.
Automate the handling of your customers’ enquiries.
Businesses receive many repetitive enquiries regarding orders, stock availability or returns. With B2Bots, you can automate responses to these enquiries using an AI agent that handles calls, messages or emails. All sessions are recorded in a comprehensive dashboard, complete with a summary and a transcript.
HOW B2BIT HELPS
Find out how to automate your business
B2Bit’s solutions enable the automation of routine operational tasks in shops and retail businesses.
From automated document management to mail handling and responding to customer enquiries, our products help reduce repetitive tasks and boost team efficiency.
Automate the management of invoices and delivery notes.
Retailers are constantly dealing with supplier invoices, delivery notes and order-related documents. With B2Docs, you can process these documents automatically without having to enter the data manually. The system reads the file, extracts the information and displays it on a dashboard for review or export.
It automatically organises emails from customers and suppliers.
Retailers constantly receive emails relating to orders, returns, sales issues and suppliers. With B2Mail, messages are automatically sorted into categories configured to support business success. The system analyses the content, assigns a priority, and forwards them directly to the relevant person in charge.
Automate the handling of your customers’ enquiries.
Businesses receive many repetitive enquiries regarding orders, stock availability or returns. With B2Bots, you can automate responses to these enquiries using an AI agent that handles calls, messages or emails. All sessions are recorded in a comprehensive dashboard, complete with a summary and a transcript.